Below FAQ are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to support@seoulceuticals.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Q: “Is Seoul Ceuticals Really Korean?”
Absolutely. Please read why here: Is Seoul Ceuticals Really Korean?
Q: “Can you ship to an address outside of the United States?”
Yes, we now offer international shipping with a flat shipping fee of $15 for a maximum of ten items.
Q: “How long will it take to receive my order?”
Most orders ship out within two business days, and shipping takes between one to three business days in the continental U.S. During peak shipping times orders can take over a week to be delivered. If your order has taken over a week to be delivered, please check the tracking information emailed to you after you placed your order to see the current status of your shipment.
International shipping varies widely, but in most places, you can expect your order to take 1-3 weeks to be delivered. Please refer to the tracking information we emailed to see the current status of your shipment, or email us directly to find your tracking information if you cannot locate the email.
If you have any questions, please contact us directly!
International shipping varies widely, but in most places, you can expect your order to take 1-3 weeks to be delivered. Please refer to the tracking information we emailed to see the current status of your shipment, or email us directly to find your tracking information if you cannot locate the email.
If you have any questions, please contact us directly!
Q: “My package has been delivered, but I’m missing some of the items I ordered.”
We recently switched to a new warehousing provider, so you may receive your items in multiple packages while we work to consolidate our products in one location.
Please check your tracking information to ensure your other items aren’t already on the way! If you have any questions, please reach out to our customer support directly.
Please check your tracking information to ensure your other items aren’t already on the way! If you have any questions, please reach out to our customer support directly.
Q: “My product arrived damaged.”
We’re very sorry to hear about that! Please contact us by email at team@seoulceuticals.com with a photo of the damaged delivery and we’ll be happy to make things right for you!
Q: “What is snail mucin? Is it effective?”
Snail mucin is a secretion left by snails as they travel along surfaces, it helps protect them from environmental irritants and repair injuries. These same properties are what make it effective for human skin, as mucin is packed full of glycolic acid, allantoin, zinc and anti-inflammatory vitamins, all of which help improve overall skin health.
Snail mucin helps moisturize, soothe irritation and boost collagen production in the skin, as well as keep irritants out of your skin in the first place. It is one of the most popular ingredients in Korean beauty regimens and has shown excellent results for millions of users.
Snail mucin helps moisturize, soothe irritation and boost collagen production in the skin, as well as keep irritants out of your skin in the first place. It is one of the most popular ingredients in Korean beauty regimens and has shown excellent results for millions of users.
Q: “What is turmeric? What are its benefits?”
Turmeric is a plant in the ginger family that is native to India and Southeast Asia. It is most often seen as a spice in the West, but it is also fantastic for skincare.
Turmeric’s active ingredient curcumin is a potent anti-inflammatory ingredient. Turmeric can also brighten the skin and reduce signs of aging by improving your skin’s elasticity.
Turmeric’s active ingredient curcumin is a potent anti-inflammatory ingredient. Turmeric can also brighten the skin and reduce signs of aging by improving your skin’s elasticity.